I’ve just come across a quite annoying error message in Adobe Photoshop CC. I was trying to open an old project’s PSD file that I haven’t touched for quite some time, when I got this error message that says:
“Selected font failed during last operation. If Problem persists, please disable the font.”
In this quick tutorial I’ll tell you how you can fix this.
So, the situation at this point is you either know what font you used in that project or you don’t.
If you do know what font you used
Just go over to your Font Library, and temporarily delete it from your computer by right-clicking on the font and selecting Delete on Windows, or Remove Font Family on the Mac.
If the font you want to delete is in use by the operating system, you might want to consider restarting your machine, and try again.
If the font is a system font, you won’t be able to delete it from the operating system.
For me, the easiest way to delete system files is to create a bootable Linux USB drive, start it up, open the built-in file explorer, navigate to my hard drive and simply delete the corrupted files.
Restart Photoshop, and you’ll be able to open your PSD.
If you don’t know the font you used
Well, there’s a bit more trouble, then. There are two ways to solve this.
FontTest is a script written for Adobe Photoshop that will test out all the fonts installed on your system. Download FontTest.zip from here, and extract the .jsx file to your Photoshop_Directory/Presets/Scripts folder (both on Windows and Mac).
Launch or restart Photoshop, go to the Help menu, and choose “Font Test…”
Leave Clear Font Cache checked at first, and click Start. If you get a weird error about Photoshop couldn’t delete some temporary files, don’t even bother looking for them, cause they won’t exist.
If this is the case, uncheck Clear Font Cache, and hit Start.
Photoshop will then scan all your installed fonts for any errors.
Checking 1007 fonts on my office computer took ~10 minutes.
If you get a FAIL message in the end, it’s going to tell you which fonts are corrupt, in which case you have to go to your Fonts Library and delete them by hand.
If the result is a PASS, then you don’t have any corrupted font files – but the problem hasn’t yet been solved.
2. Checking on Another Computer
This is the shorter way of checking which font is causing trouble in your system, but you have to have another computer earby.
All you need to do is install a trial version of Adobe Photoshop, or you can choose the free Photoshop-alternative, Gimp, too. When you open the PSD file there, you can check which fonts are used in that PSD, so you can delete and reinstall them on your machine.
Solving the problem of fonts failing to load with a PSD is relatively easy if you know what fonts you used in the project, or if you own a second machine where you can test it.
I hope this guide was useful, I am happy to reply to any comments.