Selected Font Failed During Last Operation – and How to Fix it

  • 3 Read Time(minutes)
  • 1/5 Difficulty
  • Ps Application

I’ve just come across a quite annoying error message in Adobe Photoshop CC. I was trying to open an old project’s PSD file that I haven’t touched for quite some time, when I got this error message that says:

“Selected font failed during last operation. If Problem persists, please disable the font.”

fontCache1

In this quick tutorial I’ll tell you how you can fix this.

So, the situation at this point is you either know what font you used in that project or you don’t.

If you do know what font you used

Just go over to your Font Library, and temporarily delete it from your computer by right-clicking on the font and selecting Delete on Windows, or Remove Font Family on the Mac.

If the font you want to delete is in use by the operating system, you might want to consider restarting your machine, and try again.

If the font is a system font, you won’t be able to delete it from the operating system.

For me, the easiest way to delete system files is to create a bootable Linux USB drive, start it up, open the built-in file explorer, navigate to my hard drive and simply delete the corrupted files.

Restart Photoshop, and you’ll be able to open your PSD.

If you don’t know the font you used

Well, there’s a bit more trouble, then. There are two ways to solve this.

1. FontTest.jsx

FontTest is a script written for Adobe Photoshop that will test out all the fonts installed on your system. Download FontTest.zip from here, and extract the .jsx file to your Photoshop_Directory/Presets/Scripts folder (both on Windows and Mac).

Launch or restart Photoshop, go to the Help menu, and choose “Font Test…”

fontCache2

Leave Clear Font Cache checked at first, and click Start. If you get a weird error about Photoshop couldn’t delete some temporary files, don’t even bother looking for them, cause they won’t exist.

If this is the case, uncheck Clear Font Cache, and hit Start.

fontCache3

Photoshop will then scan all your installed fonts for any errors.

Checking 1007 fonts on my office computer took ~10 minutes.

If you get a FAIL message in the end, it’s going to tell you which fonts are corrupt, in which case you have to go to your Fonts Library and delete them by hand.

If the result is a PASS, then you don’t have any corrupted font files – but the problem hasn’t yet been solved.

2. Checking on Another Computer

This is the shorter way of checking which font is causing trouble in your system, but you have to have another computer earby.

All you need to do is install a trial version of Adobe Photoshop, or you can choose the free Photoshop-alternative, Gimp, too. When you open the PSD file there, you can check which fonts are used in that PSD, so you can delete and reinstall them on your machine.

Conclusion

Solving the problem of fonts failing to load with a PSD is relatively easy if you know what fonts you used in the project, or if you own a second machine where you can test it.

I hope this guide was useful, I am happy to reply to any comments.

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Written by

Web designer, web developer, UI/UX designer 9-5. Energy drink consumer, video game addict, avid blogger 5-9. Owner of Szaboka.com.

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10 Responses

Comments

  • Alex said on 2014.05.19. at 23:57 Reply

    I was trying to use a smart object PSD so I could change the text around. Opened it in CS6 after I installed the required fonts and I can't edit the text layer. This is the error that occurs! Why does this error happen? Why do I have to disable the font to edit the text? isn't that counter-intuitive... Thanks!

  • Wouter said on 2014.10.21. at 9:34 Reply

    Thanks for creating this post. Very useful.

  • pixel said on 2015.05.23. at 17:18 Reply

    thank for guide

  • BevansDesign said on 2015.09.30. at 15:59 Reply

    Good post, but what do you do when you get this error and it's blocking you from saving your file?

  • Web Tasarım said on 2015.12.10. at 9:06 Reply

    The plug was added to our photoshop fonttest.jsx as Morinek agency , now we get rid of the problem. Thank you

  • ken said on 2016.02.10. at 7:14 Reply

    Not working on my side. :(

    • atul bhalerao said on 2016.10.13. at 8:32 Reply

      SAME here :(

  • Trinity Yoon said on 2016.04.28. at 7:57 Reply

    Thanks for the guide! The thing is, I have 3252 fonts on my computer and the font test told me all of them have errors xD I have to look for other solution now. :)

  • Sunil Shrestha said on 2016.05.26. at 6:05 Reply

    Not working!!!

  • Ryan said on 2016.11.30. at 21:41 Reply

    I have to comment since this article is the first that comes up in google searches and this problem has been frustrating. In addition to deleting & reinstalling fonts causing the issue I had to also delete the Adobe Photoshop font cache folder in order to get things working again. Like so: Windows Exit Photoshop and the Creative Cloud desktop app (if installed). Navigate to the appropriate folder Photoshop CS6 and earlier Windows XP: \Documents and Settings\Local Settings\Application Data\Adobe Windows 7: \Users\[user name]\AppData\Local\Adobe Photoshop CC and CC 2014 Windows 7 and 8: \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop CC or CC 2014 Delete the TypeSupport folder (Photoshop CS6 and earlier) or the CT Font Cache folder (Photoshop CC and CC 2014), and empty the trash. Restart Photoshop and test to determine if the problem recurs.

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